Find and reprint a receipt

Find a completed sale and print another customer receipt from FreshlyCart POS. Retail businesses use Receipts; restaurants use Orders.

Before you begin

Set up an active receipt printer. If your business uses printer profiles, assign that printer to the profile that prints receipts. If needed, set up a receipt printer.

Find and print the receipt in POS

1. In the POS navigation menu, select Receipts or Orders.
2. In Search Receipts or Search Orders, enter all or part of the receipt number.
3. Select the completed sale from the list.
4. Review the receipt details.
5. Select Print Receipt.
6. Review the print confirmation, then select Yes.

FreshlyCart sends the copy through the active receipt-printing route. Reprinting does not create another sale or payment.

Review the receipt in Back Office

In Back Office, select Receipts. Use the location and date filters to narrow the completed-sale list, then open the receipt number to review its details. Back Office can export the list as Download CSV; the current receipt detail does not provide the POS reprint action.

Note

A FreshlyCart sales receipt is different from a FreshlyCart billing invoice and from a Colombia DIAN electronic invoice. This workflow does not resend a receipt by email or SMS.