Product is missing from the POS

A product appears in FreshlyCart POS only when it is available for sale globally and at the location assigned to that POS device.

Check this first

1. Search for the product from the POS selling screen. It may not be on the current product grid.
2. Confirm that the POS is connected to the location where you expect to sell the product.

Check the product in Back Office

1. Open the product in Back Office.
2. Make sure Available for sale is on. When it is off, FreshlyCart hides the product from sale channels.
3. If the business has multiple locations, find Inventory by location.
4. For the POS location, make sure Available here is on.
5. Select Save.

The inventory quantity is preserved when you change Available here. A zero stock quantity alone is not part of the current POS product-visibility rule.

Sync the POS

1. In FreshlyCart POS, go to Settings → Sync.
2. Make sure the POS is online and offline mode is not enabled.
3. Select Sync and wait for the last-synced time to update.
4. Return to Home and search for the product again.

If the product is still missing

Confirm that you edited the same merchant account and location used by the POS device. Do not reset or reinstall the POS as a first troubleshooting step; the verified visibility checks are product availability, location availability, and current synchronized data.