Refund a sale

Refund one or more products from a completed sale in FreshlyCart POS. Retail businesses find sales under Receipts; restaurants use Orders.

Before you begin

You need access to refund sales. If your business requires a Drawer for sales and returns, start one before continuing.

Danger

Completing a refund creates a separate refund receipt and payment record. It can reduce Drawer totals and change inventory according to the Re-Stock and Waste quantities. No undo workflow is verified, so review every quantity before the final Next action.

Refund the sale

1. In the POS navigation menu, select Receipts or Orders.
2. Search for and select the completed sale.
3. Select Refund.
4. For each product being returned, set Returned Qty.
5. Set Re-Stock only for the quantity that should return to available inventory.
6. Set Waste only for the quantity that should be recorded as waste.
7. If the sale has a refundable gratuity and it should be included, use Refund Gratuity.
8. Select Next.
9. Under Reason For Refund, select the reason that matches the return.
10. Review the refund, then select Next to create it.
11. Wait for Refund receipt created, then close the window.

Payment considerations

FreshlyCart records the refund against the original payment method. If an external payment service handled the funds, complete any separate refund step required by that provider. This global workflow does not replace country-specific fiscal adjustment requirements.